How much is delivery?
UK - £3.95 For the 1st item, & £1.00 per item there after.
Rest of the World - £9.95 for the 1st item, £1.50 per item there after (International signed for delivery)
When will I receive my item?
All of our parcels are sent witrh 24 hours of receiving the order. ( subject to availablity )on a next working day service. To qualify for same day despatch your order must be received by 15:30 (3:30pm) on a working day (Saturdays, Sundays & Bank Holidays are not working days).
We aim to deliver your parcel within 4-8 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
We aim to deliver your parcel within 7-10 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
Please Note: Parcels may be delayed if further credit security checks need to be carried out.
Important : Any customs or import duties are levied once the package reaches its destination, additional charges for customs clearance must be borne by the recipient we have no control over these charges and can not predict what may be charged. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
Which courier company do you use?
We send all of our parcels for mainland UK addresses via Royal Mail & Fed Ex, You have two free attempted deliveries with Fed Ex to your chosen delivery address. Fed Ex will attempt to deliver your order between 08:00 – 18:00 Monday – Friday.
All of our parcels for Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands, Europe and the Rest of the World are sent via Royal Mail.
UK Royal Mail items are sent via Royal Mails 1st Class delivery Service. Royal Mail will attempt to deliver the parcel to you between 08:00 and 13:00 Monday to Friday.
International Royal Mail items are sent via Royal Mails International Signed for Service.
Can I get my parcel delivered to a different address?
Yes, you have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in despatching an order to a different addrerss, due to fraud prevention measures. You will be informed if this is the case.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Fed Ex have not delivered my parcel (UK)
If you are not in on the first delivery attempt Fed Ex should leave a card through your door giving you further instructions. Please read on.....
I have not received a card from Fed Ex
If you do not receive a card on the day you are expecting the delivery, it will probably have been attempted with no card left for further instructions. If this is the case please contact us on 01302 570600 as soon as possible and we will track your parcel for you and re-arrange a second delivery to either the same address or a different address providing it is within the same region.
What do I do if I receive a card from Feds Ex?
If a card has been left through your door from the first attempted delivery you MUST either contact us or Fed Ex within 4 working days of receiving the card, or the parcel will come back to us.
The following options are available for you:
1. You can contact us on 01302 570600 and arrange for the parcel to be left safe* in a garage, shed etc. or with a neighbour**. We will re-book the delivery on your behalf.
2. You can contact us on 01302 570600 and we can arrange to have the parcel delivered to a different address within the same region. We can only do this if you have not re-booked a second delivery direct with Fed Ex.
3. You can use Fed Ex automated rebooking service to arrange a second delivery to the same address.
4. You can pick up the parcel from the Fed Ex depot. Please make sure that you take identification with you such as a utility bill, driving license, passport etc.
*We can not be held responsible for loss when items are requested to be left safe.
**Please note that we do not accept responsibility if your neighbour does not hand the parcel to you.
What happens if I do not re-book / pick-up my parcel?
If your parcel is not picked up, left safe, or signed for on a re-delivery within 5 working days it will come back to us. We will then have to charge an extra delivery cost to send the item back out to you.
I want to change my delivery address?
We encourage you to choose an address at the checkout where someone will be to sign for the goods. In the event that you want your parcel delivered to a different address after the first attempt, please contact us on 01302 570600 and we can do this free of charge, providing you have not re-booked a second delivery direct with Fed Ex already. If this is the case then we would have to apply a charge.
Royal Mail have not delivered my parcel
If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.
Can I track my parcel?
If you have not received your parcel when expected you can contact us. Please make sure you put your order number in the subject box and we will send you a tracking number that can be used on the Fed Ex/ Royal Mail website.
Can I pick up my order from your warehouse?
Yes it is possible to pick up orders from our warehouse.
Each Additional Item
Exchanging Purchased Items
If for any reason you require an exchange for a different size, colour or style we will happily exchange the item based upon availability. Simply return the item to us enclosing your invoice and stating what size you require. Soon as we receive your item, we will deal with your request and have your item despacthed to you immediately. Please bare in mind that our stock levels fluctuates rapidly, and frequently we do not have all sizes/colours available. However you may email us at email@example.com or contact us on 01302 570600 and we will be happy to deal with your enquires.